Delivery time may vary due to the global disruption of the COVID-19

RETURNS & REFUNDS

Our goal is for you to be 100% satisfied with your purchase from ivankyo.com. If for any reason you are not satisfied we would be happy to assist you.

Please note: We do not accept returns for Vankyo product not purchased from ivankyo.com.

90 Days Money Back Guarantee

If you are not satisfied with your purchase and the product is still in brand new condition, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.

Missing Item(s), Wrong Item(s) or Incorrect Package Sent

During delivery, please make sure the package is in good condition and confirm the contents before signing the package.

For any issues, please contact us (support@ivankyo.com) and follow our warranty process:

  1. Provide your order number and order information.
  1. Please contact us with your order number and order information,, and (if applicable) the item received.

Possible Solutions after the problem is confirmed by Vankyo:

If there is an item missing, we will resend the missing item/accessory for free within the warranty period.

If we have shipped the wrong item, we will either refund you in full or dispatch an alternative item (if applicable and available). Vankyo will decide whether you need to return the wrong product or not and reimburse you for the return shipping fee when we receive it.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

EXCHANGES

We always wish that you're 100% satisfied with your Vankyo purchase. Our worry-free exchanges policy ensures that you can exchange your product(s) within 30 days from shipping from our warehouse (excluding shipping and handling charges). View the Warranty Terms and Conditions. 

Vankyo Product Return Process

Step1: The customer must contact or email our support team (Email: support@ivankyo.com) for a return authorization prior to sending any product back to Vankyo.

Step2: If your approved return passes our inspection, You can send the item to the address below:

  • Recipient: VAN 
  • Address: 11800 Baltimore Ave, Suite 110, Beltsville, MD 20705 
  • Phone: (301) 477-1808

Step3: Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will exchange or give you a refund. This will be issued in 2 days.

Still Have Questions?

If you still have questions about Returns and Refunds policy, feel free to contact us or email our support team for help: support@ivankyo.com.