Privacy Policy

Last Updated: July 29, 2026

VANKYO (“VANKYO,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your Personal Information.

This Privacy Policy explains how we collect, use, disclose, retain, and protect Personal Information when you visit or use ivankyo.com, purchase VANKYO products, create an account, register a product, contact customer support, submit a warranty claim, participate in a promotion, or otherwise interact with our websites and services.

In this Privacy Policy, our websites, online store, customer support services, promotions, programs, and other services that link to this Privacy Policy are collectively referred to as the “Services.”

Please review this Privacy Policy carefully. By accessing or using the Services, you acknowledge the privacy practices described below.

1. Scope of This Privacy Policy

This Privacy Policy applies to Personal Information collected through VANKYO Services that link to this Privacy Policy.

This Privacy Policy does not apply to information collected independently by:

• Third-party retailers or online marketplaces;

• Payment service providers;

• Shipping and logistics companies;

• Streaming platforms;

• Smart TV or operating-system providers;

• Voice assistant providers;

• Social media platforms;

• Third-party applications or websites; or

• Other services operated independently from VANKYO.

When you interact directly with a third-party service, the collection and use of your information are governed by that third party’s privacy policy and terms.

This Privacy Policy also does not apply to aggregated or deidentified information that cannot reasonably be linked to you or your household.

2. Personal Information We Collect

The Personal Information we collect depends on how you interact with the Services.

2.1 Information You Provide to Us

We may collect Personal Information that you voluntarily provide.

Account and Contact Information

This may include:

• First and last name;

• Email address;

• Telephone number;

• Billing address;

• Shipping address;

• Account username and password;

• Language or regional preferences; and

• Communication preferences.

Order and Transaction Information

When you purchase or consider purchasing a product, we may collect:

• Products purchased or considered;

• Products added to your shopping cart;

• Order number;

• Purchase date;

• Billing and shipping details;

• Transaction status;

• Discount or promotional code information;

• Referral or affiliate information;

• Delivery information;

• Return, refund, exchange, or cancellation information; and

• Communications regarding your transaction.

Payment information is generally processed directly by payment service providers. VANKYO may receive limited transaction information, but we do not typically receive or store complete payment card numbers.

Product Registration and Warranty Information

When you register a product or request warranty service, we may collect:

• Product name;

• Product model;

• Serial number;

• Purchase date;

• Purchase channel;

• Order number;

• Proof of purchase;

• Warranty registration information;

• Product condition;

• Technical or diagnostic information;

• Repair or replacement information; and

• Photographs, videos, receipts, documents, or other files you choose to submit.

Customer Support Information

When you contact us for assistance, we may collect:

• Your contact information;

• Order and product information;

• The content of your request;

• Technical troubleshooting information;

• Customer service correspondence;

• Call or chat information where applicable; and

• Information reasonably necessary to investigate and resolve your request.

Marketing and Promotion Information

When you subscribe to marketing communications or participate in a promotion, we may collect:

• Email address;

• Telephone number where text messaging is offered;

• Product interests;

• Marketing preferences;

• Survey responses;

• Giveaway, contest, or sweepstakes entries;

• Referral program information;

• Loyalty or rewards activity; and

• Product launch or early-access registration information.

Business and Corporate Purchase Information

When you submit a corporate purchasing, wholesale, distribution, or reseller inquiry, we may collect:

• Name;

• Business contact information;

• Company or organization name;

• Job title;

• Website information;

• Business type;

• Product and quantity requirements;

• Intended use or purchase market; and

• Other information included in your inquiry.

Affiliate, Creator, and Referral Information

When you apply for or participate in an affiliate, creator, promotional, or referral program, we may collect:

• Name and contact information;

• Website information;

• Social media profile information;

• Audience or promotional channel information;

• Referral links or identifiers;

• Program activity;

• Performance and commission information;

• Payment or tax information where required; and

• Communications concerning the program.

Reviews and User-Submitted Content

We may collect content that you voluntarily submit, including:

• Product reviews;

• Ratings;

• Comments;

• Testimonials;

• Survey responses;

• Photographs;

• Videos; and

• Other feedback or content.

Please do not submit sensitive Personal Information that is not reasonably necessary for us to process your request.

2.2 Information Collected Automatically

When you visit or use the Services, we and the service providers supporting our Services may automatically collect information such as:

• IP address;

• Browser type;

• Browser settings;

• Device type;

• Device identifiers;

• Advertising identifiers;

• Operating system;

• Internet service provider;

• Approximate location derived from your IP address;

• Referring website or advertising source;

• Pages and products viewed;

• Search terms;

• Links and buttons selected;

• Shopping cart activity;

• Checkout activity;

• Date and time of access;

• Session duration;

• Email opens and link interactions;

• Advertising interactions;

• Website performance information;

• Error and diagnostic information; and

• Security, fraud, and authentication events.

This information may be collected through cookies, pixels, tags, local storage, server logs, embedded scripts, and similar technologies.

2.3 Information from Other Sources

We may receive Personal Information from other sources, including:

• E-commerce and website service providers;

• Payment processors;

• Shipping and logistics providers;

• Retailers and online marketplaces;

• Customer support and warranty partners;

• Advertising and analytics providers;

• Social media platforms;

• Affiliate and referral partners;

• Fraud prevention providers;

• Business partners; and

• Publicly available sources.

For example, if you purchase a VANKYO product from a third-party retailer and contact us for warranty support, we may receive or request information necessary to verify the purchase and provide assistance.

3. How We Use Personal Information

We may use Personal Information for the following purposes.

3.1 Providing the Services

We may use Personal Information to:

• Operate and maintain our website and online store;

• Create and manage customer accounts;

• Process and confirm transactions;

• Fulfill and deliver orders;

• Provide shipping and delivery updates;

• Process cancellations, returns, refunds, and exchanges;

• Register products;

• Provide warranty, repair, replacement, and technical support;

• Respond to customer service requests; and

• Provide products, information, features, or services you request.

3.2 Personalizing Your Experience

We may use Personal Information to:

• Remember your account settings and preferences;

• Maintain your shopping cart;

• Personalize website content;

• Recommend products;

• Display information based on your interests or prior interactions; and

• Improve the relevance of our communications.

3.3 Improving Our Products and Services

We may use Personal Information to:

• Understand how customers use the Services;

• Analyze website traffic and customer activity;

• Measure product and campaign performance;

• Conduct research, testing, surveys, and analytics;

• Improve website navigation and functionality;

• Improve customer support;

• Diagnose technical issues;

• Develop new products, services, and features; and

• Create aggregated or deidentified insights.

3.4 Marketing and Advertising

Subject to applicable law and your communication choices, we may use Personal Information to:

• Send product announcements;

• Send promotional emails or text messages;

• Provide information about special offers;

• Manage promotional, loyalty, affiliate, and referral programs;

• Conduct market research;

• Measure advertising and marketing performance;

• Understand whether an advertisement contributed to a website visit or purchase;

• Create advertising audiences; and

• Display advertising that may be more relevant to your interests.

You may unsubscribe from promotional communications as described in Section 9.

3.5 Security and Fraud Prevention

We may use Personal Information to:

• Authenticate accounts and transactions;

• Detect and prevent fraud;

• Detect unauthorized activity;

• Protect our customers, systems, and Services;

• Investigate security incidents;

• Prevent abuse of discounts or promotions;

• Enforce our policies and agreements; and

• Maintain the availability and integrity of the Services.

3.6 Legal and Business Purposes

We may use Personal Information to:

• Maintain business and transaction records;

• Comply with tax, accounting, regulatory, and legal obligations;

• Respond to lawful government or legal requests;

• Manage disputes and legal claims;

• Address product safety and recall matters;

• Conduct audits and compliance reviews;

• Protect the rights, property, safety, and security of VANKYO, our customers, and others; and

• Support a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

We may also use Personal Information for another purpose disclosed to you when the information is collected or with your consent.

4. How We Disclose Personal Information

We may disclose Personal Information to the following categories of recipients.

4.1 Service Providers

We may disclose Personal Information to companies that perform services on our behalf, including providers of:

• Website hosting;

• E-commerce services;

• Payment processing;

• Order fulfillment;

• Shipping and logistics;

• Cloud hosting and data storage;

• Customer support;

• Warranty and repair services;

• Email and text message delivery;

• Analytics;

• Advertising services;

• Fraud prevention;

• Information security;

• Review and survey management; and

• Legal, accounting, consulting, and other professional services.

These providers may process Personal Information only as necessary to perform services for us or as otherwise permitted by applicable law and their agreements with us.

4.2 Advertising and Analytics Partners

We may allow advertising, analytics, social media, and marketing technology providers to collect or receive information such as:

• Online identifiers;

• Device information;

• Website browsing activity;

• Product interactions;

• Advertising interactions;

• Approximate location information; and

• Inferences regarding product interests.

These providers may use cookies, pixels, tags, or similar technologies to measure website activity, evaluate advertising performance, or provide advertising.

Under certain U.S. state privacy laws, some of these disclosures may be considered a “sale,” “sharing,” or processing for “targeted advertising,” even when no money is exchanged.

Your applicable opt-out rights are described in Sections 6 and 10.

4.3 Related Businesses

We may disclose Personal Information to businesses under common ownership or control where reasonably necessary for:

• Customer support;

• Order fulfillment;

• Business administration;

• Product development;

• Security;

• Analytics; and

• Legal compliance.

4.4 Retailers and Business Partners

We may disclose Personal Information to retailers, distributors, repair providers, fulfillment partners, promotional partners, and other business partners when necessary to:

• Complete a transaction;

• Verify a purchase;

• Fulfill an order;

• Provide customer support;

• Process a warranty claim;

• Administer a promotion;

• Manage an affiliate or referral program; or

• Provide a product or service you request.

4.5 Legal and Safety Disclosures

We may disclose Personal Information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, subpoena, court order, or legal process;

• Respond to a lawful request from a government authority;

• Investigate fraud, abuse, security incidents, or illegal activity;

• Enforce our policies and agreements;

• Protect the rights, property, safety, or security of VANKYO, our customers, or others; or

• Establish, exercise, or defend legal claims.

4.6 Business Transactions

Personal Information may be disclosed or transferred in connection with a proposed or completed:

• Merger;

• Acquisition;

• Financing;

• Reorganization;

• Bankruptcy;

• Sale of assets; or

• Similar corporate transaction.

4.7 At Your Direction or With Your Consent

We may disclose Personal Information to another party when you request or direct us to do so or when you provide your consent.

5. Cookies and Similar Technologies

We and the companies supporting our Services may use cookies and similar technologies to operate our website, remember preferences, understand website performance, prevent fraud, and support analytics and advertising.

5.1 Strictly Necessary Cookies

These cookies and technologies support essential website functions, including:

• Shopping cart and checkout;

• Account authentication;

• Transaction security;

• Fraud prevention;

• Network management; and

• Website stability.

Disabling these technologies may prevent certain parts of the Services from functioning properly.

5.2 Functional Cookies

Functional cookies may be used to remember information such as:

• Language;

• Region;

• Login status;

• Account settings;

• Recently viewed products; and

• Other website preferences.

5.3 Analytics Cookies

Analytics technologies may help us understand:

• How visitors reach our website;

• Which pages and products are viewed;

• How visitors navigate the website;

• Whether website features operate properly;

• How marketing campaigns perform; and

• How the Services may be improved.

5.4 Advertising Cookies

Advertising technologies may be used to:

• Measure advertising performance;

• Understand whether an advertisement contributed to a purchase;

• Create advertising audiences;

• Limit how often an advertisement is displayed; and

• Display advertising based on browsing activity or likely interests.

5.5 Browser and Device Controls

Most web browsers allow you to block, restrict, or delete cookies through browser settings.

You may also be able to manage advertising preferences through your device settings, browser settings, or the settings provided by advertising platforms.

Blocking or deleting cookies may affect:

• Shopping cart functions;

• Saved preferences;

• Account features;

• Checkout performance; and

• Other portions of the Services.

Cookie controls generally apply only to the browser or device on which the preference is selected.

5.6 Do Not Track

Some browsers offer a traditional “Do Not Track” setting. Because there is no uniform industry standard for responding to traditional Do Not Track signals, our website may not respond to those signals.

Where applicable law requires us to recognize a legally valid browser-based opt-out preference signal, we will process that signal in accordance with applicable law.

6. Sale, Sharing, and Targeted Advertising

VANKYO does not sell Personal Information to third parties in exchange for monetary consideration.

We may allow analytics, advertising, or social media providers to collect or receive online identifiers, browsing activity, device information, product interactions, and related information through cookies and similar technologies.

Depending on applicable U.S. state privacy law, these activities may be considered:

• A sale of Personal Information;

• Sharing for cross-context behavioral advertising; or

• Processing for targeted advertising.

Where these rights apply, you may submit a request to opt out of applicable sale, sharing, or targeted advertising activities by emailing:

support@ivankyo.com

Please use the subject line:

Do Not Sell or Share Request

In your request, please provide:

• The email address associated with your VANKYO account or order, if applicable;

• Your state of residence; and

• Sufficient information for us to understand and process your request.

Because some online advertising technologies operate through browser- or device-based identifiers, we may provide additional instructions or request information reasonably necessary to apply your request to the relevant browser, device, or account.

We do not knowingly sell or share the Personal Information of individuals under 16 years of age.

7. Data Retention

We retain Personal Information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

When determining how long to retain Personal Information, we consider:

• The nature and sensitivity of the information;

• The purpose for which the information was collected;

• The length of our relationship with you;

• Order fulfillment requirements;

• Warranty, return, repair, and customer support requirements;

• Tax, accounting, and recordkeeping obligations;

• Fraud prevention and information security needs;

• Applicable limitation periods;

• Legal, regulatory, dispute, or enforcement requirements; and

• Whether the information can be deleted or deidentified.

For example:

• Account information may be retained while your account remains active and for a reasonable period afterward;

• Order and transaction records may be retained for fulfillment, accounting, tax, warranty, fraud prevention, and legal purposes;

• Warranty and customer support records may be retained for the applicable product lifecycle and a reasonable period afterward;

• Marketing information may be retained until you unsubscribe or withdraw your consent, as applicable;

• Limited contact information may be retained on a suppression list so that we can honor your marketing opt-out;

• Cookie and analytics information may be retained according to the duration of the relevant technology; and

• Security records may be retained for a reasonable period necessary to investigate and prevent security incidents.

When Personal Information is no longer reasonably necessary, we may delete, destroy, anonymize, deidentify, or securely isolate it.

8. Data Security

We use reasonable administrative, technical, organizational, and physical safeguards designed to protect Personal Information against:

• Unauthorized access;

• Unauthorized disclosure;

• Loss;

• Misuse;

• Alteration;

• Destruction; and

• Other unlawful processing.

These safeguards may include:

• Access controls;

• Authentication measures;

• Encryption;

• Network and system security;

• Vendor oversight;

• Employee training;

• Monitoring; and

• Incident response procedures.

No website, network, transmission method, or storage system is completely secure. We therefore cannot guarantee the absolute security of Personal Information.

You are responsible for protecting your account credentials and notifying us if you believe your account or Personal Information has been compromised.

9. Your Communication and Account Choices

9.1 Marketing Emails

You may unsubscribe from promotional emails by selecting the unsubscribe link included in the email.

After you unsubscribe, we may continue to send non-promotional communications relating to:

• Your account;

• An order or transaction;

• Shipping or delivery;

• Warranty or customer service;

• Product safety;

• Changes to our policies; or

• Other services you request.

9.2 Text Messages

Where promotional text messages are offered, you may opt out by following the instructions included in the message, such as replying STOP.

Message and data rates may apply.

9.3 Account Information

You may review or update certain account information by signing in to your account.

You may also contact us to request assistance with updating or closing your account.

Closing an account does not necessarily require us to delete information that we are legally permitted or required to retain.

10. U.S. State Privacy Rights

Depending on your state of residence and subject to applicable exceptions, you may have some or all of the following rights:

• The right to confirm whether we process your Personal Information;

• The right to request access to Personal Information we maintain about you;

• The right to request a portable copy of certain Personal Information;

• The right to request correction of inaccurate Personal Information;

• The right to request deletion of Personal Information;

• The right to obtain information about the categories of Personal Information we collect;

• The right to obtain information about the sources, purposes, and recipients of Personal Information;

• The right to opt out of the sale of Personal Information;

• The right to opt out of sharing for cross-context behavioral advertising;

• The right to opt out of processing for targeted advertising;

• The right to opt out of certain profiling activities that produce legal or similarly significant effects;

• The right to limit certain uses or disclosures of sensitive Personal Information;

• The right to withdraw consent where processing is based on consent;

• The right to appeal certain decisions regarding privacy requests; and

• The right not to receive unlawful discriminatory treatment for exercising your privacy rights.

These rights are not absolute. We may deny or limit a request where permitted by applicable law, including when:

• We cannot reasonably verify your identity;

• An applicable legal exception applies;

• The information is necessary to complete a transaction;

• The information is required for security or fraud prevention;

• Retention is required for warranty, accounting, tax, regulatory, or legal purposes; or

• The request would adversely affect the rights or privacy of another person.

10.1 Submitting a Privacy Request

You may submit a request to access, correct, delete, or obtain a copy of your Personal Information by:

Email: support@ivankyo.com
Subject line: Privacy Request

You may also contact us by telephone:

Phone: 1-800-531-0915
Availability: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time

Please identify the privacy right you wish to exercise and provide sufficient information for us to locate the relevant records.

Where relevant, please provide:

• The email address associated with your account, order, product registration, or previous communication;

• An applicable order number or product registration reference;

• Your state of residence; and

• A description of your request.

Please do not submit government-issued identification documents unless we specifically request them and are legally permitted to do so.

10.2 Identity Verification

Before completing certain privacy requests, we may need to verify your identity.

Depending on the request, we may ask you to:

• Confirm access to your email address;

• Sign in to your account;

• Confirm information associated with an order;

• Confirm product registration information; or

• Provide other information reasonably necessary to match your request with our records.

Information collected for verification will be used only to verify and process your request or as otherwise permitted by law.

10.3 Authorized Agents

Where permitted by applicable law, an authorized agent may submit a privacy request on your behalf.

We may require:

• Written proof that you authorized the agent;

• Verification of the agent’s identity;

• Direct confirmation from you; or

• Other information permitted by law.

10.4 Appeals

If your state provides the right to appeal a privacy request decision, you may submit an appeal by emailing:

support@ivankyo.com

Please use the subject line:

Privacy Appeal

Please identify your original request and explain why you believe the decision should be reconsidered.

10.5 Non-Discrimination

We will not unlawfully discriminate against you for exercising an applicable privacy right.

This means that, subject to applicable law, we will not unlawfully:

• Deny products or services;

• Charge different prices or rates;

• Provide a different level or quality of service; or

• Suggest that you will receive a different price, rate, level, or quality of service solely because you exercised a privacy right.

11. Supplemental Notice for California Residents

This section supplements the remainder of this Privacy Policy and applies to California residents where required by the California Consumer Privacy Act, as amended.

11.1 Categories of Personal Information

During the preceding 12 months, we may have collected the following categories of Personal Information:

We do not necessarily collect every example listed above from every customer.

We do not use or disclose sensitive Personal Information for the purpose of inferring characteristics about individuals.

11.2 Sources of Personal Information

We may collect Personal Information from:

• You;

• Your browser or device;

• Our website and online store;

• Service providers;

• Payment processors;

• Shipping and logistics providers;

• Retailers and marketplaces;

• Advertising and analytics providers;

• Social media platforms;

• Affiliate and referral partners;

• Business partners; and

• Publicly available sources.

11.3 Business and Commercial Purposes

We may collect, use, and disclose Personal Information for the purposes described in Sections 3 and 4, including:

• Providing products and Services;

• Processing transactions;

• Fulfilling orders;

• Providing customer support and warranty service;

• Maintaining customer accounts;

• Personalizing customer experiences;

• Performing analytics;

• Marketing and advertising;

• Detecting and preventing fraud;

• Protecting security;

• Complying with legal obligations; and

• Supporting business operations.

11.4 Categories of Recipients

We may disclose Personal Information for business purposes to:

• Service providers;

• Payment processors;

• Shipping and logistics providers;

• Customer support and warranty partners;

• Analytics providers;

• Advertising partners;

• Social media platforms;

• Retailers and business partners;

• Related businesses;

• Professional advisers;

• Government authorities where legally required; and

• Parties involved in a business transaction.

11.5 Sale and Sharing

We do not sell Personal Information in exchange for monetary consideration.

Our disclosure of identifiers, commercial information, internet activity, approximate location information, or inferences to advertising and analytics partners may be considered a sale or sharing under California law.

California residents may submit an applicable opt-out request by emailing:

support@ivankyo.com

Please use the subject line:

Do Not Sell or Share Request

We do not knowingly sell or share the Personal Information of consumers under 16 years of age.

11.6 California Privacy Rights

Subject to applicable exceptions, California residents may have the right to request:

• The categories of Personal Information collected;

• The categories of sources from which Personal Information was collected;

• The business or commercial purposes for collecting, selling, or sharing Personal Information;

• The categories of third parties to whom Personal Information was disclosed, sold, or shared;

• The specific pieces of Personal Information collected;

• Deletion of Personal Information;

• Correction of inaccurate Personal Information;

• Opt-out of the sale or sharing of Personal Information; and

• Limitation of certain uses or disclosures of sensitive Personal Information.

California residents also have the right not to receive discriminatory treatment for exercising their privacy rights.

11.7 Financial Incentives

From time to time, VANKYO may offer discounts, rewards, referral benefits, surveys, promotions, or other programs involving the collection of Personal Information.

Where a program qualifies as a financial incentive or price or service difference under applicable law, we will provide an additional notice describing:

• The material terms of the program;

• The categories of Personal Information involved;

• How the value of the information relates to the benefit offered;

• How to participate; and

• How to withdraw.

Participation in these programs is voluntary.

12. Children’s Privacy

The Services are intended for a general audience and are not directed to children under 13 years of age.

We do not knowingly collect Personal Information online from children under 13 without legally required parental notice and verifiable parental consent.

If we learn that we have collected Personal Information from a child under 13 without the required authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes that a child has provided Personal Information to us may contact:

support@ivankyo.com

We do not knowingly sell or share the Personal Information of individuals under 16 years of age.

13. Processing Across Jurisdictions

VANKYO works with service providers and business partners that may process or store Personal Information in jurisdictions outside your state, province, or country of residence.

Privacy and data protection laws may differ between jurisdictions.

Where required by applicable law, we use appropriate contractual, administrative, organizational, and technical safeguards designed to protect Personal Information processed across jurisdictions.

By using the Services, you understand that Personal Information may be transferred to, stored in, or processed in jurisdictions where VANKYO or its service providers operate, subject to applicable legal requirements.

14. Third-Party Websites and Services

The Services may contain links to third-party:

• Websites;

• Retailers;

• Marketplaces;

• Applications;

• Social media platforms;

• Payment providers;

• Operating systems;

• Streaming services;

• Voice assistants; or

• Other online services.

We do not control and are not responsible for the privacy, security, content, or data practices of third parties.

Information you provide directly to a third party is governed by that third party’s privacy policy and terms.

We encourage you to review the privacy practices of third-party services before providing Personal Information or connecting an account.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our Services;

• Our business practices;

• Technology;

• Applicable law; or

• Regulatory guidance.

When we update this Privacy Policy, we will revise the Last Updated date at the top of the page.

If changes are material, we may provide additional notice through the Services, by email, or through another appropriate method where required by applicable law.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or VANKYO’s privacy practices, please contact us:

Email: support@ivankyo.com

Phone: 1-800-531-0915

Availability: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time