Thank you for shopping with VANKYO. This Shipping Policy explains where we ship, available shipping methods, estimated delivery times, order tracking, address changes, split shipments, and how we handle common delivery issues.
This Shipping Policy applies only to orders placed directly through ivankyo.com.
Orders placed through Amazon, Walmart, eBay, another online marketplace, an authorized retailer, or any other third-party seller are subject to that seller’s shipping policies and must be handled through the original place of purchase.
VANKYO currently ships eligible orders to supported addresses within the contiguous United States.
At this time, we do not ship to:
Alaska;
Hawaii;
American Samoa;
Guam;
The Marshall Islands;
The Northern Mariana Islands;
Palau;
Puerto Rico;
The U.S. Virgin Islands;
APO, FPO, or DPO addresses; or
Other U.S. military addresses outside the contiguous United States.
Shipping availability may also be limited for certain products or address types because of:
Carrier service limitations;
Product size or weight;
Battery or hazardous-material restrictions;
Local or state requirements;
Remote-area delivery limitations; or
Other logistical restrictions.
If an address is not eligible for delivery, the website may prevent checkout or VANKYO Customer Support may contact you after the order is placed.
VANKYO provides free standard shipping on eligible orders placed through ivankyo.com and delivered to supported addresses within the contiguous United States.
If expedited, premium, or other optional shipping services are offered, the applicable charge will be displayed during checkout.
Shipping charges for optional services are generally non-refundable unless:
The order was shipped incorrectly by VANKYO;
The product arrived damaged or defective and the applicable remedy includes reimbursement; or
A refund is otherwise required by applicable law.
After placing an order, you should receive an order confirmation email containing:
Your order number;
The products ordered;
The shipping address;
The billing address;
The selected shipping method, where applicable; and
Other relevant order information.
Please review the confirmation carefully, including:
Recipient name;
Street address;
Apartment, suite, or unit number;
City;
State;
ZIP Code;
Telephone number; and
Email address.
If any information is incorrect, contact VANKYO Customer Support immediately at:
If you do not receive an order confirmation email within 24 hours, please check your spam or junk folder before contacting us.
An order confirmation confirms that we have received your order. It does not guarantee that every item is in stock or that the order has entered shipment processing.
Orders are processed after payment authorization and order verification are completed.
Processing times may vary depending on:
Product availability;
Order volume;
Payment verification;
Address verification;
Product type;
Promotional events;
Weekends or public holidays; and
Other operational circumstances.
Orders are generally not processed, shipped, or delivered on weekends or public holidays.
If additional information is required to process your order, VANKYO may contact you using the email address or telephone number provided during checkout.
Most in-stock orders are typically delivered within 3–7 business days.
Business days generally exclude Saturdays, Sundays, and public holidays.
The estimated delivery time is not a guaranteed delivery date. Actual delivery may be affected by:
Product availability;
Order processing time;
Carrier performance;
Severe weather;
Natural disasters;
High order volume;
Seasonal demand;
Transportation interruptions;
Incorrect or incomplete shipping information;
Remote delivery locations; or
Other circumstances outside VANKYO’s reasonable control.
The estimated delivery date shown during checkout, in an order confirmation, or in a shipment notification is provided for reference only.
VANKYO is not responsible for reasonable carrier delays outside our control, but we will assist you with available tracking and delivery information.
Preorder, presale, and backordered products may have different shipping schedules from in-stock products.
The estimated shipping or delivery time for these products will generally be shown on:
The applicable product page;
The shopping cart;
The checkout page;
The order confirmation; or
A subsequent order update.
Estimated dates for preorder and backordered products may change because of:
Production schedules;
Inventory arrival;
Transportation delays;
Product availability; or
Other circumstances outside VANKYO’s reasonable control.
If an order contains both in-stock and preorder or backordered products, the products may be shipped separately.
VANKYO may use carriers and logistics providers such as:
UPS;
FedEx;
USPS;
DHL; or
Other qualified fulfillment and delivery partners.
The carrier is selected based on factors such as:
Product type;
Package size and weight;
Delivery address;
Service availability;
Estimated delivery time; and
Fulfillment location.
Customers generally cannot select or change the carrier after an order has entered fulfillment.
Some carriers may not support delivery to certain address types, including some P.O. Boxes. A complete physical delivery address may be required for certain products.
Once your order or part of your order has shipped, VANKYO will send a shipment confirmation email containing available tracking information.
Tracking information may take some time to become active after the shipping label is created.
You may track your shipment by:
Selecting the tracking link in your shipment confirmation email;
Visiting the order-tracking page on ivankyo.com; or
Entering the tracking number directly on the carrier’s website.
Please ensure that the email address provided during checkout is accurate and check your spam or junk folder if you do not receive a shipment notification.
We try to ship products in the same order together whenever reasonably possible.
However, an order may be divided into multiple shipments because of:
Different product availability;
Different fulfillment locations;
Package size or weight;
Carrier requirements;
Preorder or backordered products; or
Different processing schedules.
If your order is split into multiple shipments:
The shipments may arrive on different dates;
Different carriers may be used;
You may receive a separate tracking number for each shipment; and
You will receive a shipment notification as each package is dispatched.
You will not be charged additional standard shipping fees solely because VANKYO divides an eligible order into multiple shipments.
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you need to correct an address, contact VANKYO Customer Support as soon as possible.
We will make reasonable efforts to update the address before the order enters fulfillment, but we cannot guarantee that an address can be changed after the order has been submitted.
Once an order has been shipped or transferred to the carrier, VANKYO generally cannot:
Change the delivery address;
Redirect the package;
Change the recipient;
Change the shipping method; or
Recall the shipment.
A carrier may offer its own delivery-management or redirection options. Any such service is provided independently by the carrier and is subject to the carrier’s terms, availability, and fees.
VANKYO does not guarantee that a carrier will approve a delivery change.
Please verify your address carefully before submitting your order.
VANKYO is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, including:
An incorrect street address;
A missing apartment, suite, or unit number;
An incorrect ZIP Code;
An incorrect recipient name;
An invalid telephone number; or
An address that the carrier cannot access.
If a package is delayed, lost, misdelivered, refused, or returned because of customer-provided address information, the customer may be responsible for:
Additional shipping charges;
Package redirection fees;
Return-to-sender charges; or
Reshipping costs,
where permitted by applicable law.
If the package is returned to VANKYO, please contact Customer Support. Any refund or reshipment will be handled according to the circumstances, product condition, applicable shipping charges, and the VANKYO Return & Refund Policy.
A delivery may be unsuccessful because:
No one is available to receive the package;
A signature is required;
The carrier cannot access the delivery location;
The address is incorrect or incomplete;
The recipient refuses the package;
The package is not collected from a designated pickup location; or
The carrier cannot contact the recipient.
Please monitor your tracking information and respond promptly to carrier notices.
If a package is returned because of a failed or refused delivery that is not caused by a VANKYO error, related shipping, return, or reshipping costs may be deducted from any available refund or charged before reshipment, where permitted by law.
Refusing delivery does not automatically cancel an order or guarantee a full refund.
If tracking shows that your package has been delivered but you cannot locate it, please:
Confirm that the shipping address on your order is correct;
Check around the delivery location, including the front door, side door, garage, mailbox, mailroom, reception desk, parcel locker, or other secure areas;
Ask household members, neighbors, building staff, or reception staff whether they accepted the package;
Review any delivery photograph or carrier notice;
Contact the carrier for additional delivery details; and
Contact VANKYO Customer Support if the package still cannot be located.
Please contact us promptly and provide:
Your order number;
The email address used for the order;
The tracking number; and
Any relevant information received from the carrier.
VANKYO may ask you to cooperate with a carrier investigation or provide additional information before a replacement, refund, or other resolution can be considered.
Tracking information may occasionally be delayed or may not update while a package is moving between carrier facilities.
If your package has not arrived within the estimated delivery period, contact the carrier or VANKYO Customer Support for assistance.
A package will not be considered lost solely because tracking has temporarily stopped updating.
Where appropriate, VANKYO may open an investigation with the carrier. Available resolutions will depend on:
The carrier’s investigation;
The shipping address provided;
Delivery confirmation;
The circumstances of the loss;
Product availability; and
Applicable law.
Please inspect the package and product as soon as reasonably possible after delivery.
If the package or product arrives damaged:
Keep the product;
Keep the original product packaging;
Keep the shipping carton;
Keep all included accessories and materials; and
Contact VANKYO Customer Support promptly.
We may request:
Your order number;
The tracking number;
Photographs of the shipping carton;
Photographs of the shipping label;
Photographs or video of the damaged product;
Photographs of the internal packaging; and
A description of the damage.
Do not discard the product or packaging while your request is being reviewed.
Depending on the circumstances, the matter may be handled under the VANKYO Return & Refund Policy or Warranty Policy.
If you receive:
A product different from the one ordered;
An incorrect model or color;
An incomplete order; or
A package missing included accessories or components,
please contact:
Include:
Your order number;
The email address used for the purchase;
A description of the issue;
Photographs of the product received;
Photographs of the product label or serial number;
Photographs of the shipping carton and shipping label; and
Photographs of all items received.
Please do not return the product until VANKYO Customer Support provides return or replacement instructions.
Applicable sales tax may be calculated and collected during checkout based on factors such as:
The shipping destination;
The products purchased; and
Applicable state and local tax requirements.
The amount displayed during checkout will be included in your order total.
Because this Shipping Policy applies to supported U.S. domestic orders, separate customs duties or import fees are generally not charged directly to customers as part of standard delivery.
If you need to cancel an order, contact VANKYO Customer Support as soon as possible.
We cannot guarantee that an order can be canceled after it has been submitted.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be available. In that case, you may request a return after delivery in accordance with the VANKYO Return & Refund Policy.
Refusing delivery is not the same as obtaining an approved cancellation.
For questions about shipping, delivery, tracking, address corrections, delayed packages, or incorrect shipments, contact:
VANKYO Customer Support
Email: support@ivankyo.com
When contacting us, please include:
Your order number;
The email address used to place the order;
The recipient’s name;
The tracking number, if available; and
A brief description of the issue.
