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We want you to be satisfied with your purchase from VANKYO. If a product does not meet your expectations, we are here to help.
This Return & Refund Policy applies only to eligible products purchased directly through ivankyo.com or another VANKYO-operated online store that links to this Policy.
Products purchased from Amazon, Walmart, eBay, another online marketplace, an authorized retailer, or any other third-party seller must be returned through the original seller in accordance with that seller’s return policy.
This Policy is in addition to any rights you may have under applicable consumer protection laws.
Eligible products may be returned within 30 calendar days from the date of delivery.
To qualify for a return, you must contact VANKYO Customer Support and submit your return request within the 30-day return period.
Returns may be requested for reasons including:
You changed your mind;
The product did not meet your expectations;
The product arrived damaged;
The product is defective or does not function as described;
You received an incorrect product; or
Items or parts listed as included in the package are missing.
Submitting a return request does not automatically guarantee approval. All returns are subject to the eligibility requirements and inspection procedures described in this Policy.
To be eligible for a return, the following conditions must be met:
The return request must be submitted within 30 calendar days from delivery;
The product must have been purchased directly from an eligible VANKYO-operated online store;
Valid proof of purchase must be provided;
The product must not have been damaged through misuse, accident, unauthorized modification, improper installation, or improper operation;
The product must include all originally supplied accessories, components, cables, remote controls, adapters, manuals, gifts, and promotional items;
The original packaging should be included whenever reasonably available;
Product labels, serial numbers, security markings, and other identifying information must not have been removed, altered, or damaged; and
The product must be returned in accordance with the return instructions provided by VANKYO Customer Support.
For a non-quality-related return, the product must be in good physical condition and show no material damage or excessive wear beyond what is reasonably necessary to inspect and evaluate the product.
VANKYO may reduce or deny a refund if a returned product is incomplete, materially damaged, improperly packaged, or no longer in a condition reasonably suitable for inspection or resale.
A return may be denied in the following circumstances:
The return request is submitted after the applicable return period;
The product was not purchased directly from an eligible VANKYO-operated online store;
Valid proof of purchase cannot be provided;
The returned product does not match the product associated with the approved return request;
The product has been lost, stolen, misused, abused, or negligently handled;
The product has been damaged by accident, liquid exposure, fire, extreme temperatures, electrical conditions, improper storage, or other external causes;
The product has been disassembled, repaired, modified, or serviced by an unauthorized person;
The serial number, product label, or other identifying information has been removed or altered;
Required accessories, components, promotional gifts, or bundled items are missing;
The product is returned without prior authorization from VANKYO;
The product is sent to an address other than the address provided in the approved return instructions; or
The return is fraudulent, abusive, or otherwise violates this Policy.
Products received through giveaways, contests, free-product campaigns, or other no-purchase promotions are not eligible for a monetary refund.
Please inspect your order promptly after delivery.
If a product arrives damaged, appears defective, is different from the product ordered, or is missing included items, contact VANKYO Customer Support as soon as reasonably possible.
To evaluate the issue, we may request:
Your order number;
The email address used to place the order;
The product name and model;
The product serial number;
A description of the issue;
Photographs or video showing the product, packaging, shipping label, damage, or malfunction; and
The results of reasonable troubleshooting steps provided by VANKYO Customer Support.
Depending on the circumstances, VANKYO may offer:
Troubleshooting assistance;
Replacement of a missing component;
A replacement product;
A return for a refund; or
Another remedy available under the applicable warranty or law.
Do not discard the product, original packaging, shipping carton, or included accessories while your request is under review.
Before returning any product, contact VANKYO Customer Support at:
Email: support@ivankyo.com
Please include:
Your order number;
The email address used for the purchase;
The product you wish to return;
The reason for the return;
A brief description of the product’s condition; and
Photographs or video where the product is damaged, defective, incorrect, or incomplete.
If the return is approved, VANKYO Customer Support will provide return authorization and instructions, including the applicable return destination.
Do not return a product without prior approval. Do not send a product to an address found on a previous shipment, product package, website archive, or earlier return.
Return locations may vary according to the product, order, return reason, and fulfillment location. Unauthorized returns may be refused, delayed, or returned to the sender.
After receiving return authorization, you must:
Follow the return instructions provided by VANKYO;
Package the product securely to prevent damage during transportation;
Include all required products, accessories, components, manuals, and promotional items;
Remove personal information and disconnect any personal accounts where applicable;
Use a trackable shipping method; and
Ship the product within the period stated in the return instructions.
Unless otherwise stated in the return authorization, an approved product should be shipped within 14 calendar days after the return instructions are issued.
VANKYO is not responsible for products lost or damaged during return transportation when the customer arranges the return shipment. We recommend retaining the shipping receipt and tracking information until the return has been completed.
If VANKYO confirms that the product:
Arrived damaged;
Has a manufacturing defect;
Is not the product ordered; or
Is missing included items or components,
VANKYO will provide an appropriate return solution and, where a physical return is required, will cover reasonable return shipping costs in accordance with the instructions provided by Customer Support.
VANKYO will not reimburse unauthorized shipping charges, expedited shipping selected without approval, additional insurance, packaging services, or other costs not approved in advance.
For returns based on preference, compatibility, change of mind, or another reason not caused by a confirmed product defect or VANKYO fulfillment error:
The customer is responsible for return shipping costs;
The customer is responsible for any optional shipping insurance;
Original shipping and handling charges are generally non-refundable; and
Any return shipping charges paid or advanced by VANKYO may be deducted from the refund where permitted by law.
If a package is refused or returned because of an incorrect address, unsuccessful delivery, failure to collect the package, or another circumstance attributable to the customer, related shipping or handling costs may be deducted from the refund where permitted by law.
All returned products are subject to inspection.
The inspection may verify:
The product model and serial number;
The product’s physical and functional condition;
Whether all accessories and components have been returned;
Whether the product has been modified, misused, or damaged;
Whether the reported issue can be confirmed; and
Whether the return complies with this Policy.
If the return passes inspection, VANKYO will approve the applicable refund or replacement.
If the returned product is incomplete, materially damaged, different from the authorized product, or otherwise ineligible, VANKYO may:
Deny the return;
Reduce the refund to reflect the loss in value;
Deduct the value of missing products, accessories, or promotional items; or
Return the product to the customer at the customer’s expense,
to the extent permitted by applicable law.
Approved refunds will be issued to the original payment method used for the purchase.
The refund will generally include the amount actually paid for the approved returned product, after applying any eligible deductions described in this Policy.
The following amounts are generally not refundable for non-quality-related returns:
Original shipping and handling charges;
Expedited or premium delivery fees;
Return shipping costs;
Shipping insurance;
Gift-wrapping or other optional service fees; and
Discounts, coupons, rewards, credits, or promotional value not paid by the customer.
Once VANKYO issues the refund, the time required for the funds to appear in your account depends on your bank, card issuer, payment provider, and payment method.
VANKYO is not responsible for processing delays caused by a financial institution or payment provider after the refund has been issued.
If VANKYO confirms that a product is damaged, defective, incorrect, or incomplete, we may offer a replacement in accordance with this Policy or the applicable Warranty Policy.
Whenever reasonably possible, VANKYO will replace the product with the same product model originally purchased, subject to product availability.
If the same product model is no longer available or is temporarily out of stock, VANKYO Customer Support will contact you to discuss the available options. Depending on the circumstances and with your agreement, these options may include:
VANKYO will not substitute a different product model without first communicating with you and obtaining your agreement.
All replacements are subject to:
For non-quality-related requests, direct exchanges may not always be available. In such cases, you may be asked to return the original product for a refund and place a new order for your preferred product.
A replacement will generally be shipped after the applicable return requirements have been completed, unless VANKYO Customer Support confirms another arrangement.
If products were purchased as part of a bundle or promotional offer:
All products included in the bundle may need to be returned together;
A partial return may cause the remaining products to be recalculated at their regular or non-promotional prices;
The refund will not exceed the amount actually paid for the returned product;
Free gifts and promotional items may need to be returned; and
The retail value of a missing promotional item may be deducted from the refund where permitted by law.
Coupons, discount codes, and promotional benefits are not redeemable for cash and may not be reissued after a return unless required by the applicable promotion terms or law.
If you need to cancel an order, contact VANKYO Customer Support as soon as possible.
We cannot guarantee that an order can be canceled or changed after it has been submitted. Once an order has entered fulfillment or has been shipped, it may no longer be eligible for cancellation.
If an order cannot be canceled, you may request a return after delivery in accordance with this Policy.
Shipping costs resulting from refusing delivery or returning a shipped order may be deducted from the refund when the return is not caused by a VANKYO error or confirmed product issue.
The 30-day return period is separate from VANKYO’s limited product warranty.
If a product develops a quality-related issue after the 30-day return period, it may still qualify for repair, replacement, or another remedy under the applicable Warranty Policy.
A warranty claim does not automatically qualify for a full refund. The available remedy will depend on:
The product;
The warranty period;
The nature of the issue;
Product availability;
The results of troubleshooting or inspection; and
The applicable warranty terms.
Please review the VANKYO Warranty Policy or contact Customer Support for assistance.
VANKYO reserves the right to refuse, limit, or investigate returns where there is evidence of:
Fraud;
Return of a different product;
Serial-number mismatch;
Repeated or excessive returns;
Abuse of promotional offers;
False claims regarding delivery or product condition;
Unauthorized resale activity; or
Other misuse of this Policy.
Any limitation or refusal will be applied in accordance with applicable law.
For questions about a return, refund, exchange, replacement, or order cancellation, contact:
VANKYO Customer Support
Email: support@ivankyo.com
To help us respond efficiently, include your order number and the email address used to place the order.
Please do not return any product until you have received return authorization and current return instructions from VANKYO Customer Support.