Our goal is for you to be 100% satisfied with your purchase from ivankyo.com. If for any reason you are not satisfied we would be happy to assist you.Please note: We do not accept returns for Vankyo product not purchased from ivankyo.com or shop.ivankyo.com.
RETURNS
Returned product(s) must be in good physical condition (not physically broken or damaged) in order to receive a refund, within 30 days of receiving the shipment. Your return can only be approved based on the following reasons:
| Reason | Description |
| Damaged | The product is damaged in delivery |
| Defective | The product does not function as described in its manufacturer specification |
| Incorrect/wrong item | Not the product the customer ordered (e.g. wrong size or wrong color) |
| Missing items/parts | Missing items/parts as indicated in the packaging |
To complete your return, we require a receipt or proof of purchase.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.You will also be responsible for all shipping and insurance costs related to returning the product.
If your approved return passes our inspection, you may receive a replacement or a refund. You can send the item back to our warehouse below:
Recipient: VAN
US Warehouse Address: 11800 Baltimore Ave, Suite 110, Beltsville, MD 20705
Phone: (301) 477-1808
EXCHANGES
We always wish that you're 100% satisfied with your Vankyo purchase. Our worry-free exchanges policy ensures that you can exchange your product(s) within 30 days from shipping from our warehouse (excluding shipping and handling charges).View the Warranty Terms and Conditions.
Still have questions?
If you still have questions on the return or exchange of your product, feel free to contact our support team for help:support@ivankyo.com
Contact us if you have any questions.
