Due to DHL holidays schedule, US order will be shipped in 2 business days. Non-US order will be shipped on 3rd February.


Returns & Exchanges



Intro 


Our goal is for you to be 100% satisfied with your purchase from https://shop.ivankyo.com. If for any reason you are not satisfied we would be happy to assist you.Please note: We do not accept returns for Vankyo product not purchased from ivankyo.com or shop.ivankyo.com. 


RETURNS

Returned product(s) must be in good physical condition (not physically broken or damaged) in order to receive a refund, within 30 days of receiving the shipment. Your return can only be approved based on the following reasons:

ReasonDescription
DamagedThe product is damaged in delivery
DefectiveThe product does not function as described in its manufacturer specification
Incorrect/wrong itemNot the product the customer ordered (e.g. wrong size or wrong color)
Missing items/partsMissing items/parts as indicated in the packaging



To complete your return, we require a receipt or proof of purchase.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.You will also be responsible for all shipping and insurance costs related to returning the product. 



EXCHANGES

We always wish that you're 100% satisfied with your Vankyo purchase. Our worry-free exchanges policy ensures that you can exchange your product(s) within 30 days from shipping from our warehouse (excluding shipping and handling charges).View the Warranty Terms and Conditions. 


Still have questions?

If you still have questions on the return or exchange of your product, feel free to contact our support team for help:support@ivankyo.com 

Contact us if you have any questions.